Compliance: every tour, every time

• Never call it an investment.
• No resale or profit promises. No resale value, profit, appreciation or "it pays for itself."
• Never hide that it's a sales presentation. Say so up front in the Intent Statement.
• Never say a gift comes with "no presentation."
• Don't quote first-visit incentives. Mention them, never quote them.
• Never misstate maintenance fees. Never say they're fixed or won't go up. Use the current figures in the disclosure documents.
• Never promise availability or "guarantee" anything. Travel is always subject to availability.
• "Today only" must be true. Only say an offer ends today if it really does.
• No money before the contract. Never take a deposit, card or payment before the contract is signed.
• Never discourage advice. Never talk a guest out of checking with an adviser or reading the paperwork.